These terms and conditions apply when you access the Glorious Water website or use its goods and services. Please read them carefully.
When you use our website, you accept and agree to be bound by our terms and conditions.
We collect water samples any working day and Sunday (if arranged). You agree we may contract your water sample analysis to another laboratory if necessary and disclose, however limited, any confidential information to them.
Once your water sample has been collected, you have accepted our quoted fees, and agree to the following terms and conditions:
- Our quoted fees are valid for three (3) months from the date we provide them to you.
- Payment is due upon receipt of our invoice and analysis report.
- All prices quoted by us are inclusive of Goods and Services Tax (GST) unless stated otherwise.
- Once your sample has been collected, your water sample testing cannot be cancelled due to
costs already incurred; materials, time, transport, and due to the timely manner in which we must
start the analysis.
We make every endeavour to send you the test results within 2 working days, including Sunday, from the date of collecting your water samples.
In the case of specialised scientific testing, we will endeavour to provide your test results within 7 working week days. This includes the case where we engage the services of an external NATA Laboratory.
You agree that we will keep a copy of your analysis report for historical reference and trend analysis.
Health and safety
You agree to advise us of any health, safety or environmental hazards that you are aware may be present in your water samples you give to us.
We reserve the right to refuse to conduct water sample testing where it may pose a hazard to health, safety or the environment. The client assumes full responsibility for any injury, harm, or damages arising out of the collection, handling, storage and shipment of explosive materials, biological agents, radioactive materials or other hazardous material to Glorious Water.
Clients must provide adequate instructions describing the type of analysis requested and a complete and thorough written disclosure of the known or suspected presence of any hazardous substances. Hazardous substances are those defined as such by local, state and federal law. The Client warrants that all relevant disclosures have been made to Glorious Water about the presence of hazardous substances and agree that it will be liable and will pay all costs and damages resulting from a Client’s failure to disclose to Glorious Water that a sample contained or was suspected to contain a hazardous substance. Clients are liable and will pay all costs and damages resulting from their failure to comply with any local, state or federal law regarding the sample. Clients are liable and will pay all costs and damages whatsoever resulting from any action or negligence on the part of the Client which interrupts Glorious Water’s ability to process work, contaminates Glorious Water’s laboratory, its instruments or work areas or necessitates any clean-up or recovery on the part of Glorious Water.
You acknowledge that your water samples may be altered, damaged, or destroyed by us.
We will dispose of any of your unused water samples once our water sample testing has been completed. You agree that we are not required to return your water samples to you unless we agree otherwise in writing.
If disposing of your water sample may cause health, safety or environmental hazards, you agree to pay any cost for us to dispose of your water samples safely and as required by law.
In the course of providing our services, we collect your personal information, and will not disclose your water testing report or your confidential information to anyone other than you, unless required by law or to investigate suspected fraud or other unlawful activity.
All our intellectual property will remain our property. We own the copyright in your water sample testing report. You may use and reproduce your water sample testing report solely for your own purposes. You do not obtain any other rights to our intellectual property by entering into this agreement.
While all advice and recommendations are made in good faith, Glorious Water does not accept any liability or responsibility for the actions taken by an individual as a result of the information provided.
The client shall treat all information and data it receives about Glorious Water as proprietary and confidential. The client shall maintain in strict confidence all such information, including but not limited to information concerning technology, procedures, and methods used by Glorious Water, formulas, trade secrets, ideas, computer programs and inventions. The client shall not disclose, and shall prevent disclosure of, confidential information to any third party without express written permission being granted by Glorious Water.
Glorious Water and the client agree to comply with all applicable Australian laws, ordinances, codes and regulations. Where any legislation implies terms in this agreement which cannot be excluded or modified then such terms will be deemed to be included without modification. These terms and conditions supersede all previous verbal and written communications, representations and agreements between the client and Glorious Water.
This agreement is governed by the laws of Queensland, Australia, and you agree any dispute relating to this agreement will be determined by mediation or by the courts of Queensland.
You acknowledge and agree that:
- Your water sample testing report is produced by us solely for your own use and is not permitted
to be used for any other purpose; and
- It is your responsibility to make your own assessment of the suitability of your water sample
testing, reporting and recommendations and any other information, advice or opinion given by
In these terms and conditions,
“We/us/our” means Glorious Water (ABN: 28 113 411 825), employees, contractors and other agents.
“You/your” means the named person on the water sample testing application and client.